Work Smarter with AI-Powered Call Automation
Reduce costs, save time, and improve customer service with advanced AI call handling and automation.
i-PAL Features
Call Transfers
Direct Calls to the Right Person: The Call Transfer function lets your i-PAL phone agent redirect calls to the right department or team member based on predefined criteria, ensuring seamless handling of complex inquiries.
Webhooks
Seamless System Integration: The Webhook function allows your i-PAL phone agent to connect with external systems in real time. It can fetch and send data dynamically, ensuring callers receive accurate, up-to-date information tailored to their needs.
Request Payment
Seamless Payment Collection: The Request Payment function enables your i-PAL phone agent to generate payment links during conversations. Perfect for securing payments before scheduling services, it works seamlessly with the Schedule function for a smooth transaction process.
Take Message
Never Miss Important Calls: The Take a Message function allows your i-PAL phone agent to record voicemails or text messages when staff members are unavailable, ensuring important information is captured and delivered for follow-up.
Send Email
Instant Information Delivery: The Send Email function lets your i-PAL agent send custom emails to any address, providing callers with booking links or important details.
Unlike the Notify function, the Send Email function can be used anytime—during or after a conversation.
Reporting Data
Track and Log Important Call Data: The Reporting function enables your i-PAL phone agent to log key details after every conversation. It records call outcomes, dispositions, collected data, and other vital insights, ensuring you have a clear record of every interaction.
Pre-Answer
Smart Call Handling Before Pickup: The Pre-Answer function lets your i-PAL phone agent take action before answering a call. It enhances the caller experience by gathering key details, allowing your agent to greet callers by name, retrieve CRM information, and provide a more personalized interaction right from the start.
Send Text
Instant Messaging Made Easy: The Send Text function lets your i-PAL phone agent send custom text messages to any phone number. Whether sharing booking links or essential details, it delivers information instantly.
Unlike the Notify function, Send Text can be used anytime—during or after a conversation.
Schedule
Hassle-Free Appointment Booking: The Schedule function lets your i-PAL phone agent book appointments and meetings based on your availability, ensuring no conflicts with your business calendar.
Notify
Stay Informed Effortlessly: With the Notify function, your i-PAL phone agent automatically sends email and text notifications with conversation summaries and transcripts after each call. This keeps you and your team updated with important call details for follow-up or record-keeping.
Unlike the Send Email and Send Text functions—which let you send custom messages to any recipient—the Notify function works only at the end of a conversation, ensuring you always have a clear record of what was discussed.
Try i-PALs Free for 14 Days. Zero Risk. No Commitment!
Learn how i-PALs can transform your business with AI-powered call automation—no cost, no risk—just seamless call handling that saves time and money. Schedule a 1-on-1 call to see how it works for your business!